General information

NEW CANCELLATION POLICY 2021
If the cancellation is communicated at least 15 days before the arrival date (indicated in the letter of confirmation), the paid deposit will be refunded deducted € 50,00 of fixed charges.
After 15 days, the entire deposit will be retained.
In the event of government restrictions related to Covid19, which forbid the Guest to spend the booked holiday, it will be possible to ask for a full refund of the paid deposit.
Cancellation requests must be sent in writing exclusively from the booking holder (or in case of impossibility by the booking owner, by a duly authorized person).

• In order to speed up the access to the Holiday Centre on arrival, we kindly invite you to download our “Pra’ delle Torri” APP (available on Play Store and App Store) and to fill out in advance the pre-check-in.
You can also complete the pre-check-in in your customer area, accessible on our website www.pradelletorri.it.
• Dogs are not allowed, with the exception of cases foreseen by the laws in force, for which the village staff requires a valid medical certificate.
• The deposit to be paid to confirm the booking is the 30% of the amount of the booked stay.
• A modification fee of € 25,00 will be charged for each modification of 4 or more days of the period indicated in the booking confirm.
• Any delays on arrival day not communicated within the next 24 hours – considered from 12.00 (noon) on the day of arrival until 12.00 (noon) on the following day – will entail the cancellation of the booking and the full amount paid as a deposit will be withheld.
• For early departures or postponed arrivals on reserved stays, the payment required is for the entire reserved period.
• The booking acquires binding value only after the receipt of the deposit and the subsequent sending of the written confirm.
• The management reserves the right to assign the housing unit at its discretion. The number of the accommodation or pitch, even if confirmed, may be subject to change.
• The Municipality of Caorle has introduced some variations concerning the Tourist tax, a fee charged to keep higher quality standards in the public service and to ensure a rich entertainment programme with sporting and cultural events. The fee is required only for the first 7 consecutive nights. Rates: Hotel: Euro 1,00 p/person p/night ( max.7 consecutive nights ) Holiday Village: Euro 1,00 p/person p/night ( max.7 consecutive nights ) Exemptions: Minors until 12 years old; People with disabilities and dependent persons with certificate in accordance with the law of the country of origin and their accompanying person; Police officers or Firefighters staying overnight in our Holiday Resort for official reasons; Students staying overnight for study purposes or vocational training with certificate of the training institution.
• Cash payment limit: from the 1st of July 2020 cash payments may only occur up to a maximum amount of € 1.999,00.
This derives from new regulations of the Italian government as set out in the ‘Legge di Bilancio 2020 (art. 18, comma 1, lett. A, del D.L. n. 124 del 26 ottobre 2019 – art. 49 comma 3-bis)’.
• For Public Security reasons each family member are required, independently of age, to present a valid piece of identification (Passport/ID) to the Operator. In the event of non-presentation of the piece of identification in its original form, the Operator, in accordance with the laws in force, is not authorised to register the Customer without documents.

• Aparthotel: People paying full price, independently of the age and the number of the Guests: period A and B only from 12.05.2021 to 20.05.2021 and from 06.06.2021 to 18.06.2021 2 people.
Period B, from 20.05.2021 to 06.06.2021 and from 27.08.2021 to 10.09.2021, and periods C and D 3 people.

People in Aparthotel
• A maximum of 4 people can stay in each Aparthotel.
• 3rd and 4th person independently of the age: -25% on the price per person of the Aparthotel.
• From the 5th person will be applied the rate of the Comfort Room with the chosen boarding according to the age (see chart “PERSON IN HOTEL”).
• Hotel and Aparthotel: Minimum stay 2 nights, surcharge for 1 night + 30%
• The Rooms and Aparthotel are available from 4 p.m. on arrival and must be vacated within 10 a.m. on the day of departure.
• No deposit or final cleaning fees are required for the Hotel and Aparthotel.

General information

NEW CANCELLATION POLICY 2021
If the cancellation is communicated at least 15 days before the arrival date (indicated in the letter of confirmation), the paid deposit will be refunded deducted € 50,00 of fixed charges.
After 15 days, the entire deposit will be retained.
In the event of government restrictions related to Covid19, which forbid the Guest to spend the booked holiday, it will be possible to ask for a full refund of the paid deposit.
Cancellation requests must be sent in writing exclusively from the booking holder (or in case of impossibility by the booking owner, by a duly authorized person).

• In order to speed up the access to the Holiday Centre on arrival, we kindly invite you to download our “Pra’ delle Torri” APP (available on Play Store and App Store) and to fill out in advance the pre-check-in.
You can also complete the pre-check-in in your customer area, accessible on our website www.pradelletorri.it.
• Dogs are not allowed, with the exception of cases foreseen by the laws in force, for which the village staff requires a valid medical certificate.
• The deposit to be paid to confirm the booking is the 30% of the amount of the booked stay.
• A modification fee of € 25,00 will be charged for each modification of 4 or more days of the period indicated in the booking confirm.
• Any delays on arrival day not communicated within the next 24 hours – considered from 12.00 (noon) on the day of arrival until 12.00 (noon) on the following day – will entail the cancellation of the booking and the full amount paid as a deposit will be withheld.
• For early departures or postponed arrivals on reserved stays, the payment required is for the entire reserved period.
• The booking acquires binding value only after the receipt of the deposit and the subsequent sending of the written confirm.
• The management reserves the right to assign the housing unit at its discretion. The number of the accommodation or pitch, even if confirmed, may be subject to change.
• The Municipality of Caorle has introduced some variations concerning the Tourist tax, a fee charged to keep higher quality standards in the public service and to ensure a rich entertainment programme with sporting and cultural events. The fee is required only for the first 7 consecutive nights. Rates: Hotel: Euro 1,00 p/person p/night ( max.7 consecutive nights ) Holiday Village: Euro 1,00 p/person p/night ( max.7 consecutive nights ) Exemptions: Minors until 12 years old; People with disabilities and dependent persons with certificate in accordance with the law of the country of origin and their accompanying person; Police officers or Firefighters staying overnight in our Holiday Resort for official reasons; Students staying overnight for study purposes or vocational training with certificate of the training institution.
• Cash payment limit: from the 1st of July 2020 cash payments may only occur up to a maximum amount of € 1.999,00.
This derives from new regulations of the Italian government as set out in the ‘Legge di Bilancio 2020 (art. 18, comma 1, lett. A, del D.L. n. 124 del 26 ottobre 2019 – art. 49 comma 3-bis)’.
• For Public Security reasons each family member are required, independently of age, to present a valid piece of identification (Passport/ID) to the Operator. In the event of non-presentation of the piece of identification in its original form, the Operator, in accordance with the laws in force, is not authorised to register the Customer without documents.